Heritage Training
Resources »Welcome to Our Heritage
A one day training programme setting the standard for service in heritage destinations.
Why Welcome to Our Heritage?
This course has been developed to support the aims and objectives of the HERIAN project. The HERIAN project exists to encourage the communities of industrial South Wales to take ownership of their own story and provide over the longer term a meaningful experience for visitors to industrial South Wales and improve heritage tourism in a sustainable, visitor friendly way.
What is Welcome to Our Heritage?
A one day, six hour course to develop skills in:
- Customer Service Essentials
- Exploring and Interpreting your local Heritage
Key to the success of this seminar is a pre-course questionnaire. Involving finding out about the unique features your area has to offer, you will find it fun to complete and share with the group at your course.
Who's for Welcome to Our Heritage?
- Recommended for everyone:
- who comes into contact with visitors
- who is involved in a community driven heritage project
- working somewhere that serves or is of interest to our visitors
- who is keen to show off the assets of their local community to visitors
- who is aiming to work in serving visitors.
How much for Welcome to Our Heritage?
Prices are affordable but vary depending upon numbers to be trained, organisation status and funding available.
Something to celebrate
This year, Welcome Host celebrates 15 years of helping to raise standards of service in Wales. Why not join the 75, 000 people and 1000 businesses who wear their Welcome Host badge with pride? Gain your Welcome Host Business accreditation by training 50, 75 or 90% of people working in your organisation to gain a Bronze, Silver or Gold award.
What they say…….
“Go on it!.”
“I enjoyed the course immensely.”
“It covered a wide range of tourism and customer issues of excellent use in the heritage sector.”
“Very comprehensive and interesting programme.”
Participants at pilot session of the course, Tondu, October 2005
Contact: herian.officeadmin@herian.org Tel: 01685 723968
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99k Adobe Acrobat document